Patient Education Video

Why Can't My Clinic Send Medical Documents by Regular Email?

A short patient-friendly explanation of why medical clinics use secure portals instead of regular email to send medical documents and protect personal health information.

1 min 26 secPublished September 14, 2026

About this video

This short video explains why medical clinics may use secure encrypted portals instead of regular email for referrals, medical reports, laboratory results, forms, letters, and other confidential medical documents. It outlines common privacy risks with regular email and how secure portals help protect personal health information.

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